Most computer problems don’t announce themselves — a failing drive, a missed security patch, an antivirus that quietly stopped updating months ago. Our Remote Management & Monitoring service puts a technician’s eyes on every device, every day, so small issues get caught and fixed before they turn into downtime or a support call.
What’s included
- Real-time monitoring: every device is watched continuously for the things that actually cause outages — low disk space, memory/CPU strain, failed backups, services that quietly stop running — with alerts the moment something needs attention
- Automatic patch management: Windows, Mac, and the third-party apps people forget to update all get patched on a managed schedule, closing security gaps before they can be exploited
- Bitdefender endpoint protection: included as standard on every device — real-time threat protection that’s actually managed and confirmed to be running, not installed once and forgotten
- Remote support: our technicians can securely connect in and fix most issues remotely, often before your team notices something was wrong
- Automated maintenance: routine upkeep — clearing temp files, restarting stuck services, checking disk health — runs on a schedule in the background instead of piling up as manual work
- One dashboard, every device: Windows, Mac, and servers all show up in a single view, so your whole fleet’s health is visible at a glance
Why it’s worth doing properly
- Catch a failing drive or an overloaded server weeks before it causes an outage, not after
- Close security vulnerabilities on a schedule, not whenever someone remembers to click update
- Cut down on-site visits — most issues get resolved remotely, faster and cheaper than a truck roll
- Know antivirus is actually active and current on every machine, not just installed once
Pricing
Base RMM service, including Bitdefender endpoint protection, starts at $18 CDN/month per device. Minimum 5 devices per account. Pricing covers monitoring, alerting, patch management, and antivirus — ask us about add-on options for backup and advanced remote support as your fleet grows.
Contact sales@tube-e.com or call 416-784-1233 to tell us how many devices you need covered and get a quote.